FREQUENTLY ASKED QUESTIONS
How can I get dried ink out of my inkjet print head so I can print again?
Briefly place the clogged cartridge in less than an inch of warm water until the ink slowly leaks out (should only take a few minutes). Dry the cartridge off with a soft cloth. Put the cartridge back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this several times before printing.
How should I handle my cartridge?
Always keep print cartridges sealed in the original package until they are needed. You should store print cartridges at room temperature (60 - 78 degrees F or 15.6 to 26.6 degrees C) in an upright position. Never remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it. After you have removed the protective tape, avoid touching the contacts and nozzles. We recommend that you print at least once a month to keep the print cartridges in good working order. Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges. If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector.
What is a re-manufactured ink jet cartridge?
Re-manufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling process involves disassembling, inspecting, thoroughly cleaning, reassembling and completely filling the product with ink. Finally, the cartridge is run through an actual print test.
Do you buy back empty cartridges?
Prepaid return shipping labels are included, and proceeds are donated to charity.
What is the shelf life of compatible brand ink cartridges?
Compatible brand ink cartridges have a three-year shelf life.
Why isn't my printer model listed on the box that I received? Is my new cartridge compatible with my printer?
Every box does not list every compatible printer model. Because some cartridges fit many different printers, there is not enough space on the box to list each compatible model. If the product numbers on the box match the cartridge number on your old cartridge, then your new cartridge is compatible with your printer.
Why does my cartridge have a different letter (like A, G or D) on the end of the name?
The letters on the end of the product name indicate the amount of ink or volume that a Hewlett Packard OEM cartridge contains. Regardless of the letter at the end, the physical cartridges are exactly the same.
How can I track my order?
Please email us at customerservice@compimaging.com for a UPS tracking number.
How do I find ink for my printer?
You can search for your ink by typing the product name or printer model in the SEARCH CENTER box. You can also "SHOP BY BRAND" to locate your ink. You may also click on the ink or laser cartridge or toner tabs across the top of the home page. You will see a list of compatible cartridges or toners displayed on the screen.
How do I pay for my order?
We accept Visa, MasterCard and American Express credit cards. If your account qualifies for credit, terms can be established.
What do I do if I ordered the wrong cartridges? How do I receive a return authorization?
Email us immediately at customerservice@compimaging.com for a return authorization number and UPS will pick up your cartridges. Place an order immediately for the correct cartridges. To receive credit for a product it must be returned with a RA# and, if not damaged or defective, be in its original packaging and in resalable condition.
How long does it take for my order to be delivered?
Orders placed before 3:00 p.m. EST will be shipped the same day by the most expeditious carrier. You should receive your order within 1-2 days. Occassionaly on an out of stock item, it may take longer. There is no freight charge for standard ground shipping. If your order needs to be expedited please contact us at customerservice@compimaging.com.
How much does shipping cost?
There is no freight charge for standard ground shipping.
How much is shipping to Canada?
Standard UPS shipping rates to Canada apply in addition to taxes or duties applied by your government.
Will my order be damaged if it is left outdoors at my delivery location?
It is possible that extreme hot and extreme cold temperatures can cause damage to your inkjet cartridge or toner. If either of these conditions may occur at your location, it is recommended that you do not leave your shipment outdoors for an extended period of time.
What is your warranty? Are your products money back guaranteed?
All products distributed by CompImaging are guaranteed to meet your standards or we will replace the product or refund your purchase.
Do you accept orders outside of the United States?
Standard UPS shipping rates to your country apply in addition to taxes or duties applied by your government.
Do you accept Military orders?
We deliver our products to those serving the United States military at any AE, APO, AP, or FPO address.
What is the applicable sales tax?
State laws require that we charge applicable sales tax on orders shipped to locations in the states of California, Colorado, Connecticut, District of Columbia, Florida, Hawaii, Kentucky, Louisiana, Maryland, Massachusetts, Nebraska, Nevada, Tennessee, Virginia, and Wisconsin.
You sent me an email that I did not sign up for. What is your spam policy?
Compimaging has a zero tolerance policy regarding the transmission of spam e-mail. Compimaging will not sell your email address to anyone without your permission.
If you have received spam e-mail, please e-mail us with the details at customerservice@compimaging.com
What credit cards are accepted?
We accept Visa, MasterCard and American Express credit cards. If your account qualifies for credit, terms can be established. We will ship you a replacement order if, by chance, you receive damaged or defective product once you notify customerservice@compimaging.com to obtain a RA #.
Do you accept checks?
Checks are accepted, but products are not shipped until the check is received and cleared.
Can I make payment with a purchase order?
Terms can be established if your account qualifies for credit. Please contact us at customerservice@compimaging.com or 1-800-870-0680 for more information.
What does OEM stand for?
OEM is an abbreviation for 'Original Equipment Manufacturer. A product listed as OEM, states that it is one of the "name-brand" cartridges from Canon, Hewlett Packard, Lexmark, etc.
What is a compatible cartridge?
Compatible cartridges are new generic cartridges, designed to meet or exceed the OEM (Original Equipment Manufacturer) qualifications and high standards of quality. Compatible cartridges are new and not re-manufactured and are an economical alternative to expensive name-brand cartridges and supplies. The use of compatible generic replacement cartridges will not void the printer warranty, and each of these products is completely guaranteed.
What is a remanufactured cartridge?
Remanufactured cartridges have been recycled to meet or exceed OEM (Original Equipment Manufacturer) specifications. The recycling process involves disassembling, inspecting, thoroughly cleaning, reassembling and completely filling the product with ink. Finally, the cartridge is run through an actual print test.
Where can I find what cartridges or toners to buy for my printer?
You can search for your ink by typing the product name or printer model in the SEARCH CENTER box. You can also "SHOP BY BRAND" to locate your ink. You may also click on the ink or laser cartridge or Toner tabs across the top of the home page. You will see a list of compatible cartridges or toners displayed on the screen.
Where can I find the paper, labels, and special stock I need?
You can find our paper section by choosing the "Paper/Labels" tab at the top of the page. Paper is sorted by a variety of styles, sizes and weights. If you have questions about the type of paper you are looking for, please contact us at customerservice@compimaging.com
Where can I find CD's, DVD's, etc.?
You can find our media section by choosing the "Data Storage" tab at the top of the page. There you will find our entire supply of CD's, DVD's and related products. If you have a question about a specific product or format, contact us at customerservice@compimaging.com.
Where can I find the cables I need?
You can locate cables section of our site by selecting the "Cables" tab at the top of the home page. You will be able to find your cable needs by searching for the specific type of cable (USB, Ethernet, IDE, KVM, etc.).
Where can I find the ribbons I need?
You can find the ribbons section of our site by choosing the "Ribbons" tab at the top far right of the home page. Choose the brand of your printer or ribbon for your specific needs.
How does my inkjet cartridge work?
A cartridge contains a print head (the metallic-looking portion of the cartridge), nozzles and circuitry. All are housed within the cartridge itself. The print head, nozzles and circuitry perform most of the work when printing.
What is a printhead?
A printhead is the device in an inkjet printer which sprays droplets of ink onto a sheet of paper. Most desktop inkjet printers use cartridges that come with the print head attached; a few printers have separate print heads next to which the ink cartridge is inserted. All cartridges that contain print heads (such as HP, Canon) contain some circuitry built into the cartridge. The printhead can wear out over time and should not be touched with your fingers. When this occurs the only solution is to buy another one, bearing in mind though that properly maintained and used correctly, a cartridge can be recycled up to 9-10 times before it dies!
A printhead requires proper installation and ongoing maintenance to ensure the long life of service for your printer. Most print quality problems are a direct result of improper care of the printhead. Care needs to be taken to keep the print head clean to stop the ink from "clogging" and giving inconsistent results. Care needs to be taken to keep the print head clean to stop the ink from "clogging" and giving inconsistent results.
What is a nozzle?
Nozzles are where the ink comes out. Cartridges can contain between 48 and 320 nozzles (and more), are smaller than a human hair and connect to a heater or resistor which heats and cools the ink inside the cartridge. When the ink is heated, a bubble forms. When the heat is removed, the bubble bursts, sending dots of ink through the nozzles and onto the page. The dots form the characters on the page at a rate of 6,000 drops per second. When your cartridge wears out, it is actually the heaters that are "burning" out. This will happen, on average, every 3-5 times you refill or recycle.
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